Terms and Conditions

Please read these Terms carefully before using the Web Site.

By using the Web Site, users signify their assent and agreement to these Terms.

If user does not agree to these Terms, then he/she may not use the Web Site.

The website, found under the URLs www.woodcockclothing.com, is provided by Woodcock Clothing. References to “we”, “us” and “our” shall be deemed to be references to Woodcock Clothing. References to “you” and “your” shall be deemed to be references to person placing an order via this website. Use of this Web Site is subject to the following terms and conditions. Online customers should also refer to the Terms of Purchase. Woodcock Clothing may revise these Terms, with the revised Terms taking effect for all users as of the date stated on the posting. Consequently, users should consult the Terms regularly. The www.woodcockclothing.com website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, broadcast, download, store, transmit, publish, licence or adapt in anyway www.woodcockclothing.com or any materials or content in www.woodcockclothing.com or the structure, overall style and program code of www.woodcockclothing.com without our consent. If you wish to make a request for consent, please contact info@woodcockclothing.com.

For our full privacy policy please see our Privacy Policy Below.

You agree that e-mail can be used as a method of communicating with you.

Purchasing Terms

Prices and availability of goods are subject to change without notice. All prices include sales tax. A delivery charge will be added to your order value where appropriate, please refer to the Delivery information page.

Your contract for purchases made through www.woodcockclothing.com is with Woodcock Clothing. and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You warrant that all details you provide to www.woodcockclothing.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

After placing an order, you will receive an e-mail from us (sent to the email address that you have provided when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation.

Upon placement of your order, payment will be taken from your credit/debit card. If, for whatever reason, we are unable to fulfil the order, the payment will be refunded immediately. No contract for the sale of any product will exist between you and Woodcock Clothing until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.

If the availability of a product is incorrect online, we will inform you if we are unable to fulfil your order and either offer you an alternative or cancel the order.

Promotions

All promotions and offers given to you by the Woodcock Clothing are valid only for use on our website unless otherwise stated and are subject to stock availability. Any offers may be withdrawn at any time at the discretion of Woodcock Clothing.

Payment

We accept online payment in a secure environment by credit or debit card. We currently accept Mastercard, Visa, Delta and Maestro.

All credit card details are encrypted to safeguard your details and no details are saved on any website which is why the payment is processed immediately when the order is placed.

All prices quoted on this website are shown in pounds sterling (£), are accurate at the time of publication, and where appropriate are inclusive of UK sales tax (VAT) at the current rate. For customers outside the EU, the VAT will not be shown.

Returns

For Details on Returns please see our Delivery and Returns page.

Cancellation of an order

You may cancel your order placed up to the point of dispatch. Upon cancellation, all payments will be fully refunded within 4 working days.

Delivery

For full delivery terms please see our Delivery information on Delivery and Returns page

Sometimes items are offered for sale in advance of stock arriving and we give an anticipated despatch date on the website when you order. If this date changes or any other problems occur, we will be in contact by email.

If any item cannot be delivered within this time specified when the order was placed, we will inform you of the reason for delay, along with a proposed delivery date.

Goods will be sent to the delivery address given by you when placing the order. If your delivery address is outside of the UK, you may be subject to import duties. You must meet any additional charges for customs clearance.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

For products which are Faulty or not to the standard that you expect then please contact us by email info@woodcockclothing.com and we will endeavour to correct the problem as quickly as possible.

Data Protection

It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the www.woodcockclothing.com. We comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy.

Copyright
This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of Woodcock Clothing Limited. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.

Material and information provided by you

1. Whenever you make use of a feature that allows you to upload material to our site (“Your Material”) you must comply with the content standards set out in paragraphs

2. and 3. below (“Content Standards”). If Your Material does not comply with those Content Standards, you shall indemnify us for any losses, damages, claims and other expenses we may incur as a result of such breach.

2. Your Material must:

2.1. be accurate (where it states facts);

2.2. be genuinely held (where it states opinions); and

2.3. comply with the law applicable in England and Wales and in any country from which it is uploaded.

3. Your Material must not:

3.1. be defamatory of any person;

3.2. be obscene, offensive, hateful or inflammatory;

3.3. promote sexually explicit material;

3.4. promote violence;

3.5. promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

3.6. infringe any intellectual property rights of any third party. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their intellectual property rights;

3.7. be likely to deceive any person;

3.8. breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

3.9. promote any illegal activity;

3.10. be in contempt of court;

3.11. be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;

3.12. be likely to harass, upset, embarrass, alarm or annoy any other person;

3.13. impersonate any person, or misrepresent your identity or affiliation with any person;

3.14. advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; or

3.15. contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.

4. We have the right to remove any of Your Material if, in our opinion, Your Material does not comply with the Content Standards. You will receive a full refund of any sums already paid for an order we do not fulfil.

5. In addition to complying with the Content Standards, you agree that all of Your Material uploaded by you onto our site will be done at your own risk. You must retain a copy of Your Material that you upload. We expressly exclude all liability for any uploaded Your Material which is lost or damaged during or after the uploading process.

6. Failure to follow our site's preparatory instructions for uploading Your Material may result in Products of poor quality. Please review these instructions carefully. We accept no responsibility for poor quality Products in those circumstances. You are further advised to review paragraph 6 below regarding Product.

7. We may amend our Privacy Policy from time to time concerning our storage of Your Material and the amount of Your Material that may be uploaded to our site. You are therefore advised to review our Privacy Policy regularly. We may delete Your Material stored by us which is inactive for an extended period of time without reference to you – we will review such inactivity and decide whether to delete Your Material at our sole discretion. We may change our Privacy Policy at any time in our sole discretion and, where appropriate, we will notify you of this by e-mail. To the extent that we are permitted to do so by law, we may delete Your Material stored by us at any time.

8. Nothing in these terms and conditions shall transfer ownership of Your Material or any personalisation of our template designs to us or to any third party. You will continue to own all of Your Material and any personalisation that you may create through our site. As set out in paragraph 4 above, we will continue to own all of our site and any intellectual property rights therein (including our template designs).

Approvals

Prior to producing the Products, we make an electronic proof of the Product available for your approval. You are responsible for approving these proofs. You accept that once you have approved the proof, the Products cannot be changed nor cancelled. We shall have no liability to you for any errors in the proof subsequently discovered by you.

Your statutory rights are not excluded, limited or otherwise affected by these terms and conditions.

If Your Material is submitted to us for approval before 3pm, we will be able to set up a proof of the Product automatically that day. If Your Material is submitted to us for manual approval before 3pm, we will be able to set up a proof of the Product for you before 3pm. If Your Material is, however, submitted to us for manual approval after 1pm, we cannot guarantee a proof of the Product before 3pm.

If you do not require a proof on the Product, you must submit this before 3pm to ensure that it goes to print that day.

Liability and Indemnity
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the product you purchased. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

Jurisdiction
These Terms & Conditions and all matters connected with any order you place on our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.

All dealings between us in connection with our T&C’s and each purchase shall be carried on in the English language.

You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

General
These Terms apply to our information and offer to you, the agreement between us and any related communication. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders.

In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control which includes any strikes, civil commotion, terrorist attack or threat of terrorist attack, , fire, explosion, flood, other natural disaster, impossibility of the use of public or private transport, impossibility of the use of public or private telecommunications networks or any acts, decrees, legislation, regulations or restrictions of any government.

If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

Links

www.woodcockclothing.com includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. Woodcock Clothing has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages or any other sites linked to this Web Site. Your linking to any other off-site pages or other sites is at your own risk.

Intellectual property

www.woodcockclothing.com, its style and structure, and the materials and information on www.woodcockclothing.com of www.woodcockclothing.com are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in www.woodcockclothing.com assert their moral rights. www.woodcockclothing.com and Woodcock Clothing are registered trade marks of Woodcock Clothing.

Our Liability

Since a substantial part of www.woodcockclothing.com is both free and available to all, it is a condition that your use ofwww.woodcockclothing.com is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the www.woodcockclothing.com for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred. Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the www.woodcockclothing.com shall be limited to £30. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.

Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts. Nothing in this User Agreement affects your statutory rights as a consumer.

Complaints

If you believe that your intellectual property or other rights are being infringed by the www.woodcockclothing.com, or if you are dissatisfied with www.woodcockclothing.com or any aspect of our service, in the first instance please contact info@woodcockclothing.com.

PRIVACY NOTICE

IMPORTANT INFORMATION

This Privacy Notice is a source of information that explains how we, Woodcock Clothing Limited, as a data controller processes your personal data using this website or other means, including any data you may provide through this website when you purchase a product or otherwise interact with us.

Processing is a broad term and includes (amongst other things) collecting, recording, storing, amending, reviewing, using and deleting personal data. Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The data controller decides how your personal data is processed and for what purpose. The processing of personal data is governed by the General Data Protection Regulation (GDPR).

This website is not intended for children and we do not knowingly collect data relating to children.

INFORMATION ABOUT US

Woodcock Clothing Limited. is a registered company in England & Wales (company no 10870702)
Address: BH Office, Church Street, Ardington, Oxfordshire, OX12 8QA.
Email: info@woodcockclothing.co.uk

THE PERSONAL INFORMATION WE COLLECT AND USE

Information collected by us

If you have registered with us, or ordered items from us, we will have your name, email address, telephone number, postal address and the method you chose to make your purchase with. We also collect information about how you use our services, such as types of content you view or engage with or the frequency and duration of your activities.

In addition, our servers, logs and other technologies automatically collect certain information (see below) to help us administer, protect and improve our services; analyse usage and improve users’ experience. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.

Text Marketing and notifications (if applicable): By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription for or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 2 per month. You can unsubscribe from further text messages by clicking on the unsubscribe link. Sending text messages or using automations requires you to feed phone numbers or recipient names into our importer. We will store and use this data to show you campaign analytics and results including message delivery status, sent status, and in some cases whether the purchase resulted in a sale. If you decide to use our link shortener in text messages, we will collect information on whether the link was clicked or not and use it to display results in your analytics. Any other third party service that you may decide to use outside of the scope of smsbump.com (third party link shortener, GA tracking, etc) you will be referred to their specific third party policies which you need to agree with. Upon sending the text messages, we will pass the data to our text messages operator to fulfil their delivery. Information is being shared to our operator only upon initialising a marketing campaign. If your recipients no longer wish to receive messages they have to reply to the message with STOP or reach out to us at the email address below so we can unsubscribe them successfully.

Information we collect automatically

Cookies: We may use cookies and other technologies such as web beacons, web storage and unique advertising identifiers to collect information about your activity, browser or device. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services.

Device information: We may also collect information about your device each time you use a site. If you have an account with us, we may collect information from or about the computers, phones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information that we collect:

• Attributes such as the operating system and hardware version
• Browser type and IP address

Log information: We also collect log information when you use our website including:

• Details about how you’ve engaged with us
• Device information, such as web browser type and language
• Access times
• Pages viewed
• IP address
• Identifiers associated with cookies or other technologies that may uniquely identify your device or browser
• Pages you visit before or after navigating to our website

How we use your personal information

We use your information in several different ways.

The table below sets this out in detail, showing what we do, and why we do it.

Category of personal data

Purpose of processing

Legal basis under GDPR

Name and contact details

Delivery purchase to you

Performance of contract, Legitimate interests

Send you a message by email or text, such as order updates

Performance of contract, Legitimate interests

Send you information by email or post about our new products or services

Consent

Fraud prevention and detection

Legal obligation

Payment information (we don’t store this information)

Take payment and give refunds

Performance of a contract

Fraud prevention and detection

Legal obligation

Contact history with the company, incl. in writing, by phone, email, social media

Provide customer service and support

Performance of a contract, Legitimate interests

Train our staff

Legitimate interests

Information about your phone or laptop, and how you use our website

To improve our website

Legitimate interests

Fraud prevention and detection

Legal obligation

WHO WE SHARE YOUR PERSONAL INFORMATION WITH

We share your data with the following categories of companies as an essential part of being able to provide our services to you:

• Companies that get your order to you, such as call centres, payment service providers, warehouses, order packers, and delivery companies
• Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

We will not share your personal information with any other third party.

IS YOUR PERSONAL DATA TRANSFERRED OUTSIDE THE EEA?

Personal data may be transferred outside the EEA however whenever this is the case, we will ensure a similar degree of protection is attached to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific countries approved by the European Commission which give personal data the same protection it has in Europe.
• Where we use service providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

HOW LONG WILL YOUR PERSONAL DATA BE KEPT?

We will hold on to your information for as long is needed to be able to provide the service to you and maintain our company transactional records, or where you have given consent to contact you with offers and other marketing purposes, until you notify us otherwise.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after it is no longer needed to provide the service to you.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

You have the following rights in relation to our processing of your personal data:

Right to be informed
You have the right to be informed about how your personal data is being used - hopefully this Privacy Notice explains it all.
Right to access
You have the right to access the personal data we hold on you which allows you to be aware of and verify the lawfulness of the processing.
Right to rectification
You have the right to have personal data rectified if inaccurate, out of date or incomplete.
Right to erasure
You have the right in certain circumstances to have personal data erased, also known as ‘the right to be forgotten’.
Right to restrict processing
You have the right to request the restriction of your personal data in certain circumstances. When processing is restricted, we are permitted to store the personal data, but not use it.
Right to object
You have the right to object to any personal data processing which is based on legitimate interests of the controller or public interest unless there are compelling legitimate grounds for the processing which are sufficient to override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.
Right to data portability
You have the right to request that, in the case of automated data only, where possible we transfer elements of your personal data to another data controller.
Right to automated decision making and profiling
You have the right not to be subjected to decisions based solely on automated processing.

For further information on each of these rights, including circumstances in which they apply, please refer to the Information Commissioner’s Office (ICO) website www.ico.org.uk

If you wish to exercise any of the above rights, you can make a request to us verbally, by email or in writing. You will be asked for information to identify yourself showing your name and address. The information will be provided by us within one month of request. We may extend the period of compliance by a further two months where requests are complex or numerous. If this is the case, we will inform you within one month of receipt of request and explain why the extension is necessary.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you feel any part of the processing of your personal data has not been handled in accordance with the GDPR.

KEEPING YOUR PERSONAL DATA SECURE

We take your privacy very seriously and comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate security measures are in place to protect personal data.

We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach where we are legally required to do so.

UPDATING THIS PRIVACY NOTICE

We will regularly review and, where necessary, update the privacy information in this Privacy Notice.

Date of Posting February 2020. Publisher: Woodcock Clothing, The BH Office, Church Street, Ardington, Oxfordshire, OX12 8QA United Kingdom e-mail: info@woodcockclothing.com